Last updated: September 2026
Each saree is handloom-woven and quality-checked individually before it ships, so we do not accept returns or exchanges for reasons of personal preference, sizing, or change of mind. We do stand fully behind the condition of what we send you — if your order arrives damaged, defective, or different from what you ordered, we will make it right.
If there is a genuine issue with your order on arrival, message us directly on WhatsApp at +91 90194 47393 within 48 hours of delivery, with your order number, a description of the issue, and clear photos (and a short video, if possible) of the saree and its packaging. We review every case personally and will arrange a replacement or refund once the issue is confirmed.
A damaged or incorrect order is time-sensitive, and photos are essential to resolving it quickly and fairly — WhatsApp lets us see exactly what you're describing and respond in real time, rather than back-and-forth over email.
Where a refund is agreed for a confirmed damaged or incorrect item, it is issued to your original payment method within 5–7 business days of the refund being approved. For Cash on Delivery orders, refunds are made via bank transfer or UPI — we'll take your details directly on WhatsApp once the issue is confirmed.
Every product page lists fabric, colour, weave, and measurements in detail, and our photos are taken to represent the actual saree as accurately as possible. If you have any questions about a specific piece before buying — colour matching, drape, fabric weight — message us on WhatsApp and we're happy to help you decide with confidence.